Common questions, answered honestly.

Airfare, hotel and exchange rates move week to week, and a published price can be treated as a binding offer. We send a written, all-in quote instead — valid for about seven days.

Full payment is required at the time of booking. Refunds follow Al Ufuq's cancellation policy, which we share in writing before you pay.

Once your hotel voucher and visa are issued they're non-changeable and non-refundable. Before that point, cancellation follows Al Ufuq's written policy — ask us for the exact terms before you book.

Your written quote is all-in for what's listed — flights, hotel, shuttle where applicable, baggage as per your ticket and ziyarat. Government taxes may apply. Once you have booked, your rate does not change.

The current Saudi Umrah visa is one-year, multiple-entry, with a total stay of 90 days added up across all visits in the year — not 90 days per trip.

Yes — the visa has to be re-activated before each new visit, and every visit within the year needs its own Nusuk-approved hotel and transport booking and Umrah permit. We arrange all of this for you.

A passport valid for 6+ months, recent photos, and your CNIC copy, at minimum. We'll send the exact list for your nationality once you enquire.

Yes — we arrange Umrah for pilgrims travelling from Pakistan and from other countries, as well as for family members in Pakistan. Visa requirements depend on your nationality and where you live — tell us and we’ll confirm exactly what’s needed.

Three starting distances: shuttle-ride hotels, a 600–800m walk, or 200–500m walking distance — or we build a fully custom plan around your budget.

Shuttle transport where the hotel isn't walking distance, baggage as per your ticket, and guided ziyarat in both cities.

Yes — sharing, triple, double or family rooms. Packages are priced per person; if you only need a room, we quote it per room.

Any airline that suits your route, dates and budget — direct or via a stopover, for example Saudia, flynas, Emirates, Qatar Airways or Flydubai. We’ll confirm the options with your quote.

Saudi rules on mahram accompaniment vary by nationality and age. Tell us who's travelling and we'll confirm what's needed for your booking.

Contact us as early as possible — changes depend on the airline and hotel's policies at the time.

Yes — a direct contact reachable 24/7 for the whole journey, not just before you travel.

Most trips are planned 6–8 weeks ahead. During Ramadan or peak season, start 3–4 months out.